Application
This unit describes the skills and knowledge required to direct the research, evaluation, vendor evaluation, feasibility, proof of concept (POC) evaluation of, and future business response to, new information and communications technology (ICT) that supports business strategies.
It applies to individuals who work in high-level management positions and direct the investigation and future business direction of new ICT technology in their organisation.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Direct the initial research into new ICT | 1.1 Establish and implement, procedures to identify new ICT that may support business innovation 1.2 Confirm the research purpose for the evaluation of new ICT, as it relates to possible business opportunities 1.3 Ensure that a structured research plan is prepared in line with the defined research purpose 1.4 Monitor the implementation of the structured research plan, to ensure that its outcomes meets the identified research purpose 1.5 Formulate a business case relating to the new ICT, including consideration of the organisational environment 1.6 Present a business case to the business stakeholders, so that the future business direction is established and agreed |
2. Direct the evaluation of new ICT | 2.1 Establish the evaluation criteria and methods of measurement 2.2 Ensure that suitable suppliers and vendors are appropriately evaluated, in order to provide credibility, quality and support for implementation 2.3 Oversee the preparation of a feasibility study report into the new ICT, ensuring that critical risks are identified 2.4 Ensure that the feasibility study of the new ICT is accurately presented to business stakeholders, so that the future business direction is established and agreed |
3. Direct the proof of concept evaluation of new ICT | 3.1 Ensure that the vendor's new ICT is legally acquired for a proof of concept evaluation of the new technology 3.2 Establish the project’s requirements, including deliverables, for a proof of concept (POC) evaluation of the new ICT 3.3 Endorse the project plan for POC evaluation 3.4 Monitor the implementation of the POC evaluation project, to ensure that project deliverables are met |
4. Determine future business response to new ICT technology | 4.1 Oversee the preparation of the evaluation report on the new ICT including the consequences of not implementing it 4.2 Ensure that the results of the new ICT evaluation are accurately presented to stakeholders, so that the future business response is established and agreed |
Evidence of Performance
Evidence of the ability to:
direct the research and evaluation of new information and communications technology (ICT) for an organisation, including the production of a:
research plan
business case
feasibility study
project plan
monitor, evaluate and report on a POC evaluation project
access and convey the conceptual information regarding new ICT technology in relation to organisational needs.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
research and summarise, the stakeholder business domain, business function, processes and organisation
state and outline, the components of the business planning process relevant to the investigation of the particular new ICT technology
review the current business practices related to conducting an investigation into new ICT technology
summarise client business needs, with a view to expanding into new possibilities, as presented by new ICT technology
outline customer and business liaison techniques
identify and apply, information gathering and presentation techniques
summarise the quality assurance practices, to promote reliable investigation processes
outline the vendor product directions
interpret the general features, and capabilities, of current and emerging ICT industry-accepted technologies, and trends
specify current industry and technology information sources
specify and evaluate, the industry networks, key individuals and organisations within the ICT industry
discuss the methods for evaluating new ICT technology.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general ICT industry, and include access to:
the relevant feasibility studies
ICT technologies, suppliers and manuals
research facilities
codes of practice, standards, legislations and regulations
organisational policies and procedures.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 3.1, 3.3, 3.4, 4.1, 4.2 | Identifies, analyses and evaluates, complex textual information relevant to the job role |
Writing | 1.1, 1.3, 1.5, 2.1, 2.3, 3.2, 3.3, 4.1 | Selects the document structure, language, grammar and terminology to suit the specific subject matter and audience, in order to develop a wide variety of documentation |
Oral Communication | 1.1-1.6, 2.1-2.4, 3.1-3.4, 4.1-4.2 | Uses effective listening and probing, open questioning techniques, to elicit the view and opinions of others, and to obtain information Employs plain English to convey complex and abstract concepts, and information Uses negotiation techniques, the appropriate pitch, tone and body language, reflective responses, and revises own speaking, to enhance meaning and effectiveness, when presenting information to stakeholders |
Numeracy | 1.5, 1.6, 2.1, 2.2, 2.3, 2.4, 3.2, 3.3, 3.4, 4.1, 4.2 | Uses a range of statistical, mathematical and financial calculations, formulae and functions, together with appropriate software tools, to interpret numerical and financial data |
Navigate the world of work | 1.5, 3.1 | Takes full responsibility for identifying and considering, the organisational policies, legislation and regulations affecting new ICT technology |
Get the work done | 1.1, 1.2, 1.4, 1.5, 2.1, 2.3, 3.2, 3.4 | Develops flexible plans for complex, high-impact activities with strategic implications Takes responsibility for high-impact decisions in complex situations, involving many variables and constraints Keeps abreast of innovations and good practice beyond own context, borrowing, adapting, combining and redesigning for own purposes, or using as a provocation to rethink current approaches Demonstrates a sophisticated understanding of the principles, concepts, language and practices associated with the digital world, and uses these to troubleshoot, and understands the uses and potential of new technology Recognises broader positive, and negative implications, of new technologies and factors all relevant risks into business responses |
Sectors
General ICT